Privacy Agreement

Plexa Pro Pty Ltd

Version: 1.0

Last updated: 22 Jan 2026

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1. Introduction

This Privacy Policy explains how Plexa Pro Pty Ltd (“Plexa”, “we”, “our”, or “us”) collects, uses, stores, and discloses personal information when you access or use the Plexa Pro platform, software, websites, and services (collectively, the “Services”).

This Privacy Policy operates alongside our Terms of Service and applies to all users of the Services.

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2. Compliance with Australian Privacy Law

Plexa complies with:

• The Privacy Act 1988 (Cth)

• The Australian Privacy Principles (APPs)

Where required, Plexa also applies reasonable safeguards consistent with recognised information security standards.

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3. What Personal Information We Collect

We may collect the following types of personal information:

3.1 Account & Contact Information

• Name

• Email address

• Job title

• Organisation name

• Phone number

3.2 Account Usage Information

• Login activity

• User roles and permissions

• System interactions and feature usage

3.3 Technical Information

• IP address

• Device and browser information

• Log files and system diagnostics

3.4 Customer Data

Personal information uploaded or entered into the Services by customers or authorised users (“Customer Data”).

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4. How We Collect Personal Information

Personal information is collected when you:

• Register for an account

• Use the Services

• Communicate with Plexa (support, sales, onboarding)

• Upload or enter data into the platform

• Visit our website

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5. How We Use Personal Information

Plexa uses personal information to:

• Provide, operate, and maintain the Services

• Authenticate users and manage access

• Provide customer support and respond to enquiries

• Improve system performance and functionality

• Meet legal, regulatory, and compliance obligations

• Communicate service updates, notices, and changes

Personal information is not sold to third parties.

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6. Disclosure of Personal Information

We may disclose personal information to:

• Employees and contractors who require access to perform their duties

• Trusted service providers (e.g. hosting, security, analytics, payment processing)

• Professional advisers (legal, accounting, audit)

• Regulators or authorities where required by law

All third parties are required to handle information securely and confidentially.

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7. Data Storage & Security

7.1 Data Storage

Personal information is stored using secure cloud infrastructure and systems with controlled access.

7.2 Security Safeguards

Plexa implements reasonable:

• Administrative controls

• Technical safeguards

• Organisational measures to protect personal information against unauthorised access, misuse, loss, or disclosure.

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8. Data Retention

Personal information is retained only for as long as necessary to:

• Provide the Services

• Meet contractual obligations

• Comply with legal and regulatory requirements

Customer Data may be deleted following account termination in accordance with Plexa’s data retention practices.

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9. Access, Correction & User Rights

You may request to:

• Access personal information held about you

• Correct inaccurate or outdated information

Requests can be made by contacting Plexa using the details below. Plexa will respond within a reasonable timeframe.

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10. Overseas Disclosure

Plexa may store or process personal information using service providers located outside Australia.

Where overseas disclosure occurs, Plexa takes reasonable steps to ensure that the recipient complies with Australian privacy obligations or equivalent protections.

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11. Cookies & Website Analytics

Plexa’s website may use cookies and similar technologies to:

• Improve user experience

• Monitor website performance

• Analyse traffic and usage trends

You can disable cookies via your browser settings, although this may affect website functionality.

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12. Privacy Complaints

If you believe Plexa has breached your privacy rights, you may lodge a complaint by contacting us.

Plexa will investigate complaints promptly and fairly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

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13. Changes to This Privacy Policy

Plexa may update this Privacy Policy from time to time. Updates will be published on our website.

Continued use of the Services after publication constitutes acceptance of the updated Privacy Policy.

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14. Contact Us

For privacy enquiries or requests, contact:

Plexa Pro Pty Ltd

Email: [email protected]

Website: www.plexapro.com